Refund policy

We want you to love your Moranoir. If you don't, we'll make it right. This page explains exactly how returns, exchanges, and cancellations work — so there are no surprises on either side.

The short version

30-day money-back guarantee, counted from the delivery date.
Free returns and exchanges on US orders — we provide a prepaid label, or resolve without a return.
Items must be unused, undamaged, and in their original condition and packaging.
Every return starts with an email to us. Returns shipped without an approved return authorization cannot be refunded.

30-Day Money-Back Guarantee

You may request a refund within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and — where possible — in its original packaging. Because our products are worn on the body, items that show signs of use or wear cannot be restocked and are not eligible for a refund, except as required by law.

How to start a return (required)

Email us at moranoirshop@gmail.com within the 30-day window, with your order number and the reason for the return. Photos help us resolve things faster.
We will reply within one business day with a return authorization and instructions — including a prepaid return label, or an offer to resolve the issue without a return. Please do not ship anything back before receiving the authorization: unauthorized returns, or returns sent to any address other than the one we provide, cannot be tracked or refunded.
Once the return is received and inspected, we will confirm by email and process your refund.

Free returns and exchanges

Returns and exchanges within the 30-day window are free of charge for orders shipped within the United States. You will not pay return shipping: we will either provide a prepaid return label or — in many cases — resolve the issue without requiring a return at all.

Condition of returned items — inspection

All returns are inspected on arrival. Moranoir retains sole discretion in assessing the condition of a returned item. If an item arrives used, worn, damaged by the customer, altered, or with missing parts or packaging, we may decline the refund or apply a partial refund reflecting the item's diminished value. Where a refund is declined, we can ship the item back to you at your cost; items unclaimed 30 days after our notice may be donated or discarded.

Exchanges

Need a different size? Email us within the 30-day window and we will arrange a free exchange, subject to availability — at no shipping cost to you, in both directions. If your size is unavailable, we will offer a refund or store credit, your choice. We may also offer store credit as a faster alternative to a refund; it is always your choice, never a requirement.

Bundles and free gifts

Bundle pricing depends on the full bundle. If you return part of a bundle, the discount is recalculated: your refund equals the amount you paid minus the regular single-unit price of the items you keep. Free promotional gifts must be returned together with the qualifying items; otherwise the gift's regular price is deducted from the refund.

Order cancellations

Before your order ships: contact us as soon as possible and we will cancel it free of charge, with a full refund to your original payment method. Orders are processed quickly (1–3 business days), so the sooner you write, the better.

After your order ships: the order can no longer be intercepted. Once it arrives, the standard 30-day return process above applies.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval. Your refund equals the amount you actually paid after any discounts or promotional codes. Depending on your bank or card issuer, it may take one to two billing cycles for the refund to appear on your statement.

Damaged, defective or wrong items

If your order arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery with photos of the item and the packaging. We will send a free replacement or issue a full refund — in most cases without requiring a return. Claims reported after 7 days are handled under the standard return policy.

Late or missing refunds

If you haven't received an approved refund after 10 business days, first check with your bank or card issuer — processing times vary. If it still hasn't arrived, contact us at moranoirshop@gmail.com and we will investigate.

Fair use

We keep returns free because most customers are honest. We reserve the right to decline returns, refuse future orders, or require signature on delivery in cases of abuse — for example repeated purchase-and-return patterns, items returned in unsellable condition, claims that cannot be verified, or indications of fraud.

Chargebacks

If anything is wrong with your order, please contact us before opening a payment dispute — we resolve almost every case within one business day, and a dispute usually takes far longer than we do. Chargebacks filed without contacting us first will be contested with our records of delivery and correspondence.