Refund policy

We want you to love your Moranoir. If you don't, we'll make it right.

30-Day Money-Back Guarantee

You may request a refund within 30 days of the delivery date. To be eligible, the item should be unused, in its original condition, and — where possible — in its original packaging.

How to start a return

1. Email us at moranoirshop@gmail.com with your order number and the reason for the return.
2. We will reply within one business day with return instructions and the return address. Please do not ship items back without contacting us first — returns sent to the wrong address cannot be refunded.
3. Once the return is received and inspected, we will notify you and process your refund.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Return shipping costs

Return shipping is paid by the customer, unless the item arrived damaged, defective, or incorrect — in that case we will cover the resolution in full.

Damaged, defective or wrong items

If your order arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund — in most cases without requiring a return.

Exchanges

Need a different size? Email us and we will arrange an exchange, subject to availability.

Late or missing refunds

If you haven't received an approved refund after 10 business days, first check with your bank or card issuer — processing times vary. If it still hasn't arrived, contact us at moranoirshop@gmail.com and we will investigate.

If you have any issue with your order, please contact us before opening a payment dispute — we resolve almost every case quickly and fairly.